• Human Services / Family Development Specialist

    Human Services

    Date: March 02, 2023

    General Responsibility:

    Carry out duties assigned that provide assistance and support to families in an effort to help them become self-sufficient.

    Essential Functions:
    • Perform customer service for LIHEAP/CSBG clients by processing applications and ensuring that all required documentation is received.
    • Assessing cases and compiling case reports containing relevant information. 
    • Provide case management in a safe, timely, effective, efficient, equitable, and client- centered manner. 
    • Providing support, guidance and counsel to individuals and families in need. 
    • Making referrals or introductions to other agencies. 
    • Motivating individuals to participate in programs that lead to goal achievement and change. 
    • Interact with customers to keep track of their progress and to ensure satisfaction.
    • Promote quality and cost-effective interventions and outcomes.
    • Ensuring that data entry and reports are submitted in a timely manner.
    • Provide assistance to families in need of CRDC assistance through information assistance, assistance with applications, documentation gathering, forwarding applications to appropriate programs and follow-up when necessary.
    • Responsible for knowing the client eligibility requirements as well as the policies and procedures of the Agency and all funding sources for programs as assigned and staying abreast of changes.
    • Attend trainings and participate actively in information exchange as required.
    • Responsible for safeguarding all confidential information as it relates to job duties.
    • Other duties as assigned by his/her supervisor for the efficient operation of the program and agency.

    Qualifications and Education:
    • Associates degree and/or combination of education and work experience in a related field.  CRDC reserves the right to substitute valid work experience in lieu of the education requirement.
    • Knowledge of case management principles.
    • Effective communication skills.
    • Proficient computer skills.
    • Must be organized and practical.
    • Proven coordination skills to connect individuals/families with relevant services.

    Work Environment:
    • Office environment with moderate noise levels (printers, phones, foot traffic)

    Physcial Activity:
    • Must be able to sit, stand, walk bend, squat, and lift.
    • May occasionally be asked to lift and carry at least 30 pounds

    Special Requirements:
    • Reliable Transportation, Valid driver’s license & auto liability Insurance
    • Background Check, Driving records check, and drug screen

    Public Relations:
    • Represent the Agency in activities related to the job


    I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job duties may be altered from time to time. I understand CRDC is a drug free workplace and I agree to take a drug/alcohol test prior to my employment and will be periodically subjected to random screenings for drug/alcohol throughout my employment with CRDC.

    To apply, click Apply Online and also send completed applications to our office:

    2401 Fox Meadow Lane, P.O. Box 16720
    Jonesboro, AR 72403
    Phone: (870) 802-7100
    Fax: (870) 268-1461
    Email: [email protected]