Families are now eligible for 2 crisis payments during Winter LIHEAP effective May 1st

Winter Regular will close May 29th. Crisis will remain open until further notice.

Application Days and Times*:

At this time, all offices are closed to the public. You can submit an application through email, fax, mail, and/or by phone. Contact your local office for more information on how to apply and what documentation is needed for the application.

Craighead County

Monday & Wednesday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

Crittenden County

Monday & Wednesday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

Cross County

Monday & Wednesday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

Greene County

Tuesday & Thursday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

Jackson County

Tuesday & Thursday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

Poinsett County

Tuesday & Thursday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

St. Francis County

Tuesday & Thursday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

Woodruff County

Monday & Wednesday
8:30 am - 11:30 am
1:00 pm - 3:00 pm

*Offices will also have satellite days scheduled and will be closed on those days. Satellite events will be posted on the website calendar and facebook page. You can also call your county office for those dates.

The Low-Income Home Energy Assistance Program (LIHEAP) provides eligible households with help in paying utility bills. The program pays benefits of fixed amounts based on household income. An additional benefit is available to eligible households having a high energy burden.

Eligibility is based on annualized income and the number of members in the household. The Summer program will assist with regular electric bills or shut off notices.  All payments are made directly to the vendor.

Special provisions are made for those households whose utility cost is included in their rent and those living in subsidized housing.

Download LIHEAP Application Form

Income Eligibility

The below Income Eligibility chart shows the most money your household can make per month to qualify for LIHEAP, depending on the number of people in your household. It is subject to change; if you're not sure whether you qualify, contact us.

Applications are accepted at Human Service Centers in our eight-county service area. If you are interested in applying, call your local office to find out how.

Income eligibility will be determined by comparing the household’s monthly countable income with the income eligibility chart below. The income eligibility limits are set at 60% of the state’s median income level.

Current Federal Poverty Guidelines:
(Updated each February)

Household Size* Maximum Monthly Income**
1 $1,696
2 $2,218
3 $2,740
4 $3,261
5 $3,783
6 $4,305
7 $4,403
8 $4,501
9 $4,599
10 $4,696
11 $4,794
12 $4,892
13 $4,990
14 $5,088
15 $5,186
16 $5,284
17 $5,381
18 $5,479
19 $5,577
20 $5,675

* For each additional household member over the household size of 20, add $92.00 to the maximum MCI shown for a household size of 20.

** MCI should not be rounded when using the eligibility chart. If the household's MCI is $.01 over the level shown for the household size,the household is ineligible for assistance.

There are two primary types of LIHEAP assistance

  • Regular Assistance — is available for eligible households during the application period of the winter and/or summer programs. This type of assistance is a one-time payment per household per program. Subsequent applications for this assistance during the same program by the same household, or a member of a household having received a Regular Assistance benefit, will be denied.
  • Crisis Assistance — is available for eligible households during designated application periods. This type of assistance is a one-time benefit per household per program not to exceed $500. Subsequent applications for this type of assistance during the same program, by the same household or member of a household, having received a crisis benefit, will be denied. The maximum allowable payment level of $500 may be reduced whenever deemed necessary by the Department of Human Services (DHS), Office of Community Services (OCS).

Contact Your Local LIHEAP Assistance Office

Craighead 2401 Fox Meadow Lane Jonesboro (870) 802-7100
Crittenden 310 Mid-Continent Plaza Ste. 350 West Memphis (870) 400-4023, (870) 253-3050
Cross 325 Magnolia Street Wynne (870) 238-2726
Greene #1 Medical Drive Paragould (870) 239-3531
Jackson 2000 McLain Street Newport (870) 523-5474
Poinsett 406A Market Street Harrisburg (870) 578-0996
St. Francis 224 N. Rosser Forrest City (870) 630-0193, (870) 253-3067
Woodruff 222 Main Street Augusta (870) 347-1458

What to bring when you apply

  • Proof of Income for all household members 18 years and older from previous month.
  • State or government issued ID.
  • Social Security Numbers and Birthdates of every household member.
  • Copy of utility bills — gas, electric, and/or propane.
  • Proof of Social Security, SSI, Retirement, Pensions, Workman’s Comp, Disability, Unemployment, Child Support, Foster Care Support, VA Benefit s and/or Utility Allowance —All from the Previous month for any member of the household that receives benefit.
  • Knowledge of resources such as checking, savings, and other asset totals


  • Zero Income Documentation Form must be completed along with verifiable contribution and/or collateral statements to show how bills have been paid.
  • Print-out of unemployment for all household members who are 18 years of age or older is required.
    • Unemployment printouts can now be printed at CRDC.

*Please be advised that you might be asked for further documentation at time of interview when submitting application.

Regular Applications will be processed and paid 35 days after completed application is submitted. During the Crisis portion of the program, applications will be processed within 48 hours of the completed application being submitted. If the application is approved, the pledge will be paid and payment will follow to the utility company within 20 days. An application MUST HAVE ALL required documentation with it in order to be considered as a completed application. If an application (regular or crisis) is marked as pending, you will receive a Notice of Action and have 10 days to return the needed documentation or the application will be marked as denied.