LI-HEAP Utility Assistance

The Low-Income Home Energy Assistance Program (LIHEAP) provides eligible households with help in paying utility bills. The program pays benefits of fixed amounts based on household income. An additional benefit is available to eligible households having a high energy burden.

Eligibility is based on annualized income and the number of members in the household. The Winter Program will assist with current, past due and shut off heating bills. All payments are made directly to the vendor.

Special provisions are made for those households whose utility cost is included in their rent and those living in subsidized housing.

• Regular Assistance — is available for eligible households during the application period of the winter and/or summer programs. This type of assistance is a one-time payment per household per program. Subsequent applications for this assistance during the same program by the same household, or a member of a household having received a Regular Assistance benefit, will be denied.
  
  
• Crisis Assistance — is available for eligible households during designated application periods. This type of assistance is a one-time benefit per household per program not to exceed $600. Subsequent applications for this type of assistance during the same program, by the same household or member of a household, having received a crisis benefit, will be denied.

Our offices are now open to the public.
Contact your local office for more information on how to apply and what documentation is needed for the application.

The application days and hours for each county can be found here:

📅 Application Days by County:

Mondays: Craighead, Crittenden, Cross, Woodruff Counties.

Tuesdays: Greene, Jackson, Poinsett, St. Francis Counties.

Hours of Operation for LI-HEAP:    8:30–11:30 AM & 1:00–3:00 PM

Download LIHEAP Application Form

Documentation Needed With Application:

• Proof of Income for all household members 18 years and older from previous month.
• State or government issued ID of applicant.
• Proof of SSN such as copy of SS card or tax document is required for each household member 18 and older.
• Copy of utility bills — gas, electric, and/or propane.
• Proof of Social Security, SSI, Retirement, Pensions, Workman’s Comp, Disability, Unemployment, Foster Care Support, VA Benefit s and/or Utility Allowance —All from the Previous month for any member of the household that receives benefit.
  Knowledge of resources such as checking, savings, and other asset totals

IF YOU DO NOT HAVE INCOME:

• Zero Income Documentation Form must be completed along with verifiable contribution and/or collateral statements to show how bills have been paid.
• Print-out of unemployment for all household members who are 18 years of age or older is required.
• Please be advised that you might be asked for further documentation at time of interview when submitting application.

Regular Applications will be processed and paid 35 days after completed application is submitted. During the Crisis portion of the program, applications will be processed within 48 hours of the completed application being submitted. If the application is approved, the pledge will be paid and payment will follow to the utility company within 20 days. An application MUST HAVE ALL required documentation with it in order to be considered as a completed application. If an application (regular or crisis) is marked as pending, you will receive a Notice of Action and have 10 days to return the needed documentation or the application will be marked as denied.

The below Income Eligibility chart shows the most money your household can make per month to qualify for LIHEAP, depending on the number of people in your household. It is subject to change; if you're not sure whether you qualify, contact us.

Applications are accepted at Human Service Centers in our eight-county service area. If you are interested in applying, call  to find out how.

2026 LIHEAP

If you would like to place an appeal, please refer to this document:

Appeal Process Documentation

Applicants must include: (1) completed hearing request form, (2) a copy of the Notice of Action, and (3) a copy of the Review Finding letter.

Rights & responsibilities of applicants and recipients
Rights & Responsibilities

Under state and federal law, Liheap benefits are not considered income or resources for any purpose, including taxation.

Craighead County
2114 N. Church
Jonesboro, AR
870-802-7100

Crittenden County
2003 W. Broadway/
West Memphis, AR
870-400-4023

Cross County
325 Magnolia St
Wynne, AR 
870-238-2726

Greene County
901 E. Lake St 
(Mission Outreach)
Paragould, AR
870-239-3531

Jackson County
2000 McLain St. 
Newport, AR
870-277-0963

Poinsett County
400 Market St
Harrisburg, AR
870-932-0106

St. Francis County
1700 Newcastle Rd.
Forrest City, AR
870-630-0193

Woodruff County
306 E. 3rd St.
McCrory, AR
870-347-1458